FAQ's - Questions Frequently Asked

Security

Is your site secure?

At Larry Adler's we take security seriously. We not only have the latest in security Certificates from InstantSSL in the USA but use the latest encryptions for all credit card transactions.

Do you distribute my name and address to any 3rd Party?

No! (more details in our privacy statement.)

Payment Methods

Do you accept Credit cards for Australian orders?

Yes. We accept the following cards: Visa, MasterCard, American Express, Diners. For AMEX and Diners there is a 2.5% surcharge.

Rental

What is 'Kids Ski Free'?

If both parents (or two accompanying adults) each hire their ski, boots & poles or snowboard & boots, for 6 days or more, Larry equips two children for the same up to 12 years of age with 'carve' skis, boots & poles FREE of charge (offer does not include clothing). Should a child wish to upgrade to a snowboard package, they may do so for the difference in price.

If I book my Rental gear in Sydney, can I collect it in the mountains?

Yes. We strongly recommend advance bookings for rental gear. Once you are sized up in Sydney your order will be flagged for pick up from our Jindabyne store. Please return your Rental gear to the store from which you collected it.

Where can I drop my Rental gear off to?

Please return your Rental gear to the store from which you collected it.

Can I demo skis in Jindabyne before I buy?

Yes and we will credit the one days demo fee towards your purchase.

Can I swap over my ski package to a snowboarding package half way through my rental period?

Yes for the difference in price.

Can a child on the 'Kids Ski Free' programme swap their ski package over to a snowboarding package half way through their week?

Yes. Normal snowboard rental charges will apply for the period.

Can I book my rental gear in Sydney for pick up in Niseko Japan?

Yes. You can pre book at any of our stores in Sydney or Jindabyne and it will be packed and waiting for you at our Niseko store on the date you have requested. Our computer system allows us to reserve items down to the exact size colour and model

Can I book my rental gear on-line for pick up in Niseko Japan?

Yes. It will be packed and waiting for you at our Niseko store on the date you have requested. Our computer system allows us to reserve items down to the exact size, colour and model. If you have any trouble going through the prompts on-line please call 1800 Adlers and we can talk you through.

If I rent gear to take overseas am I charged for travelling time?

No. We charge only the time you are planning to ski.

Do you have special rates for corporate or large groups?

Yes for details contact marketing at head office 02 99718711 or email info@larryadler.com

If I am not happy with a certain model ski or snowboard can I exchange for another at any time during the rental period?

Yes depending on availability.

Our Stores

Where are your retail stores?

Kent St Sydney, Chatswood, Collaroy, Jindabyne and Niseko Japan

Help

When can I call for help?

You can call 1800 ADLERS (1800 235 377) 9am-5pm Mon-Fri